Refund policy

Return & Refund Policy

30-Day Returns

Vaultorian accepts return requests submitted within 30 calendar days of delivery.

For change-of-mind returns, products must be unused, unmodified, and returned in their original condition and packaging, with all included accessories. For the Standard Kit, this includes the slingshot, installed band set, ammo tube, and all 100 steel balls. Please provide your order number or other proof of purchase.

How to Request a Return

Include your order number and the item you wish to return. If there is a product issue, please describe it and, where possible, provide photos to help us assess it.

We will provide return instructions and the correct return address. Please contact us before sending a parcel, and do not use the address on the original shipping label unless we confirm it is the correct return address.

Return Shipping Costs

For change-of-mind returns, including items you no longer want, you are responsible for return shipping costs. Original free shipping does not include free return shipping.

If your item arrives defective, damaged, or incorrect, Vaultorian will cover reasonable return shipping costs where a return is required. Please contact us before purchasing return postage so we can arrange the return.

We do not charge a restocking fee. For eligible returns of orders shipped free of charge, we will not deduct the original outbound shipping cost from your refund.

We recommend using a tracked service and retaining your proof of postage.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if something is damaged, defective, missing, or incorrect.

We will assess the issue and arrange an appropriate remedy, such as a replacement, repair, or refund, in accordance with applicable consumer law. Our 30-day change-of-mind return period does not limit your legal rights regarding faulty or misdescribed goods.

Return Conditions

Our voluntary change-of-mind policy does not cover products damaged through misuse, unauthorized modification, or normal wear and tear. Used or cut bands and used steel balls are not eligible for change-of-mind returns.

These conditions do not exclude remedies for defective goods or override any mandatory consumer rights.

Refunds

After receiving and inspecting your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by law.

Your bank or payment provider may require additional time to display the refund. If it has not appeared 15 business days after our approval notification, please contact us.

Exchanges

If you would like a different item, contact us before returning your order. We will explain the available return and replacement options.

European Union Customers

Where the EU statutory right of withdrawal applies, you may notify us of your decision to cancel within 14 days of delivery without giving a reason. You must then send the goods back within 14 days of notifying us.

You may inspect goods as you would in a shop. You may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

For a change-of-mind withdrawal, you pay the direct return shipping costs. We will refund payments covered by the statutory withdrawal right, including standard outbound delivery charges paid, within 14 days of receiving your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.

Your Statutory Rights

Nothing in this policy limits any non-excludable rights or remedies available under applicable consumer law.

Contact

Vaultorian Customer Support
WhatsApp: +86 199 7059 9333
https://wa.me/8619970599333

Refund policy

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